UAE Business Awards 2022

UAE Business Awards 2022 14 Based out of Dubai, in under a year Repair Pro has become a shining star in the UAE’s home maintenance industry. From the instillation of fragile lighting systems to air conditioning maintenance, Repair Pro supplies quality in abundance, leaving happy customers across the Emirates. Indeed, with Repair Pro, you can be sure that you will receive quality. In light of its recent success in the UAE Business Awards, we spoke with Co-Founder Daniel Saison to find out more. EA Markets: To start, how would you describe Repair Pro – why did you create the company? Daniel Saison: “Repair Pro started because of the growing need for a good and trusted maintenance company. Our clients are faithful and kind who have supported us during the new journey that Repair Pro has started. We provide A/C, plumbing, electrical, water tank cleaning, pest control, painting, carpentry, masonry, swimming pool cleaning, disinfection (including for COVID-19)”. MEAM:When you first start working on a new project or with a new client, what techniques do you employ to ensure that the outcome will be an overall success? DS: The Operation Team schedules an appropriate date and time with the client for an assessment for which the team goes. Next, they fill the annexure and accordingly the operation team prepares the quotation which is then sent to the client for approval, once approved we will schedule it. Our clients are satisfied as the teams are very professional and explain the whole process to the client and after completion, pictures before and after are sent to the client. MEAM: Please tell us a bit more about the UAE currently, with specific regards to the region in which you are based. What are the challenges and opportunities of being based there? DS: UAE is an amazing market place for this industry, high rise building and major villas keep on appearing, there is a clear space and need for quality work in Dubai. Covid had obviously an impact on our segment of business, however, we did react very fast, and quickly organized the vaccine, the masks and the gloves for our staffs. This contributed to the trust our clients are permanently giving us. Also, it almost goes without saying - More heat, more use of the AC, more chances to get the AC out of order. As well we are installing amazing price vs quality smart thermostats from the brand SHS, which contributes to our growth. MEAM:What makes Repair Pro unique? DS: Our unique selling point is the knowledge of the technicians, they are extremely skilled, as well as the operation department that coordinates the entire process, also the rules/processes set by the company in terms of hygiene to be followed by the technicians on site. MEAM: Tell us about the culture within your company and the things you do to maintain and develop it. What do you look for when attracting new staff and how do these traits help them integrate into your company? DS: Maybe because everyone is treated like family that no one wishes to leave, various gatherings we have, events we hold and how transparent we are with each other. The management believes that if the company grows it is because of the technicians, therefore, the management has been implementing these events a few times a year alongside bonuses. MEA:What does the future hold for Repair Pro? DS: A successful one that stays true to why it was formed, continuing serving the people with sincerity, opening up to our mistakes, taking responsibility, and fixing it is what we will continue to do. Contact: Andrea Martis and Daniel Saison Company: Repair Pro Web Address: M Best Facility Management Company 2022