Abu Dhabi�s Real Estate Market Prepares for Stronger Growth in 2018

Abu Dhabi’s Real Estate Market Prepares for Stronger Growth in 2018

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Abu Dhabi’s real estate market nearing bottom as economy prepares for stronger growth in 2018

While the first quarter of 2018 has recorded a slowing rate of capital value declines across the UAE, developers of high end homes in Abu Dhabi appear to be sensing a bottoming of the market and are pressing ahead with new schemes, according to international real estate consultancy, Cluttons.

Faisal Durrani, Head of Research at Cluttons said: £2018 looks set to be a better year for the UAE economy as a whole, with GDP expected to expand by 2.6%, from a seven year low growth rate of 1.7% last year. This is, in turn, expected to help support more stable rates of job creation and increased government spending as confidence levels improve.

‘In fact, following the announcement by ADNOC at the end of last year to spend AED 400 billion over the next five years to boost growth, we expect to see further infrastructure project announcements this year as the government moves to bolster economic growth.’

Residential Market

The Cluttons Abu Dhabi Property Market Outlook report for Spring 2018 indicates that the very top of Abu Dhabi’s sales market has been relatively positive, and is showing signs of stabilising. Sea facing villas on Saadiyat Island for instance, which remain the most expensive residential property type in the capital at AED 1,700 psf, have seen no movement in prices for two consecutive quarters.

‘This trend is likely to help tempt buyers back into the market especially as we feel the stability is likely to persist,’ says Edward Carnegy, Head of Cluttons Abu Dhabi. ‘In fact, we have noted a marginal uptick in demand from Emirati buyers predominantly, looking for second homes, or expanding their buy-to-let investment portfolios on Saadiyat Island. Interestingly, of the 13 submarkets we monitor in Abu Dhabi, sea view villas on Saadiyat Island have experienced the biggest price correction since 2015, with prices dropping by an average of 26.1%,’ he added.

Rents across Abu Dhabi’s residential investment areas decreased by 2.3% during Q1 2018, following the 4.3% drop during the final quarter of 2017. The latest change leaves rents 11.5% lower than this time last year.
The falling rents, according to Cluttons, are reflective of the lingering weakness in overall requirement levels. Tenants are wary of the threat of job losses and the rising cost of living, associated with the introduction of VAT and a general upward creep in inflation, which has left many household budgets under tremendous pressure.

‘As a result, tenants are negotiating reductions at renewal, while landlords are increasingly receptive to meeting the expectations of tenants by agreeing to close deals below headline asking rates, and they are offering flexible rental payments in multiple cheques to attract tenants as well as other incentives such as zero commission payable and rent free,’ added Carnegy.

According to the report, Abu Dhabi’s residential market has the potential to start stabilising by the end of 2018, but until then further softening is expected to persist.

‘The additional declines will be catalysed by rising levels of property handovers in locations such as Yas Island and Al Raha Beach by Aldar, which will curtail chances for a quicker recovery. We expect a decline of a further 5% to 7% for both residential rents and values during 2018, largely as supply and demand will likely remain out of kilter for a while yet.

Positively, bulk corporate leases are back on the agenda for some firms as they move to secure better lease terms, or indeed better quality accommodation for staff, while also making a saving.’ Durrani explained.

Office Market

Like the emirate’s residential market, Cluttons report says the office market in the capital is also still facing the pressures of firms that are downsizing or consolidating operations; a trend that began over two years ago. While rents across the city’s prime office buildings held steady during Q1, deals continue to be concluded below headline asking rates in many cases. In secondary and tertiary buildings, rates have dropped by as much as 30% to 50% over the same period.

Carnegy said: ‘In some cases, rents in tertiary buildings have fallen to nearly the same level as prime warehouses. However, these substantial drops do not accurately reflect market conditions and are a result of landlords holding out on rent reductions for extended periods of time, before being forced to make drastic adjustments due to increased vacancy as they chase the market down.

‘We are aware of a number of instances where landlords are now also willing to cover agency fees. This is a seismic change in behaviour as up to 60% or 70% of landlords are now willing to do this, compared to almost none a few years ago. In addition to this, many are also willing to offer increased parking provisions, increased rent free periods, shorter leases with increased flexibility.’

Overall, Cluttons’ report highlights medium term prospects are slightly more encouraging, with rising public sector spending expected to boost GDP growth, which in turn should aid in the return of more robust levels of occupier requirements.

‘However, this is unlikely to materialise for at least another 9-12 months. Until the market approaches that point, we expect further office rent drops of 5% to 10% on average, across the board, which we expect to continue underpinning the rising relocation activity we are seeing, after a couple of very quiet years. In parallel, occupiers from the banking and public sectors are testing the waters, attempting to capitalise on the softer rents; a clear indication that some are sensing the bottom of the current property cycle ‘ concluded Durrani.

IS ABERDEEN BACK ON THE COMMERCIAL PROPERTY INVESTOR�S SHOPPING LIST?

IS ABERDEEN BACK ON THE COMMERCIAL PROPERTY INVESTOR’S SHOPPING LIST?

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IS ABERDEEN (SCOTLAND, UK) BACK ON THE COMMERCIAL PROPERTY INVESTOR’S SHOPPING LIST?

Mark Fleming, director in the investment team at Savills in Scotland.

There has been a notable shift in investor sentiment towards Aberdeen’s commercial property market in recent months and 2018 could see investment volumes returning to, or indeed exceeding, the 10 year average.

The Scottish city is near unique in its abundance of long-term, index linked, income producing assets, that were pre-let and built between 2012-14 to satisfy demand from occupiers who had little to choose from in terms of existing stock at a time when the oil and gas sector was booming.

Global and domestic energy occupiers scrambled to have a foothold in the  European energy market capital and at one point in 2013 there was only 10,000 sq ft (929 sq m) of Grade A office space available in Aberdeen to satisfy over one million sq ft (92,900 sq m) of active requirements. As such developers were able to command attractive lease terms (e.g. long leases with index linked reviews), from occupiers who needed to expand and move to better quality offices in order to retain and recruit the skilled workforce necessary to compete in the industry.

The resulting strong rental growth in the face of this overwhelming demand pushed Grade A rents north of £30 sq ft, in some cases reflecting growth of 30 per cent over two years. All this activity and rental growth in turn attracted strong levels of investment activity, driving prime office yields down to 5.5/5.75 per cent and putting Aberdeen on a par with Edinburgh and Glasgow. 

Following the crash in the price of Oil (which hit a low of around $28 per barrel in 2015), Aberdeen’s property market suffered a consequential slump in activity where take-up fell and supply of accommodation across all sectors increased. However, in tandem with the strong recovery in the price of Brent Crude seen in recent months ‘ which at the point of writing in January 2018 is hovering around $68 – $70 a barrel ‘ the city’s office occupier market is picking up again. The strong correlation between the price of Brent Crude and office take up is depicted in the chart below:

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This modest improvement in occupational markets is coinciding with a renewed interest in the city from investors, particularly from overseas, including Middle Eastern and US equity. The current activity is not necessarily just down to a recovery in the price of Brent Crude. Indeed, it is more likely to have been sparked by the devaluation of Sterling, coupled with the current soft pricing of investment stock in Aberdeen (following the Oil crash), making it significantly cheaper than elsewhere in the UK. However this recovery in Brent Crude and a perception that the worst is over, may continue to fuel this renewed Investment activity.

Key deals illustrating this activity include the acquisitions of: Lloyd’s Register building on Prime Four Business Park for c. £40 million; TOTAL’s HQ at Westhill Business Park for £39.375 million; Statoil’s HQ office, also on Prime Four Business Park, for c. £13.75 million; and Ensco House, Gateway Business Park for c. £6.75 million.

It is fair to say that the current interest is relatively risk adverse and far more focused on the cash-flow attributes of the deal including the quality of tenant(s), length of lease and indexed rent review mechanisms, rather than simply the intrinsic property characteristics (e.g. location, specification and rental growth prospects). Thus so long as the strength of the tenant is assured and debt is available, with these attractive yields on offer, the investor can be ‘guaranteed’ generous cash on cash returns far superior to those on offer elsewhere in the UK.

The following graph illustrates this recovery against crude oil prices and we predict that in 2018, we may well see investment volumes returning to or indeed exceeding the 10 year average.

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Today we are operating in a significantly different market place to where we were three to four years ago, but Aberdeen is back on the shopping list for certain investors who are looking for secure income offering attractive yields and very healthy cash-on-cash returns.

Cyril Ramaphosa has succeeded Jacob Zuma to become the 5th President of South Africa.

Cyril Ramaphosa has succeeded Jacob Zuma to become the 5th President of South Africa.

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Commonwealth Enterprise and Investment Council welcomes Cyril Ramaphosa as the 5th President of South Africa

Less than 50 days before the Commonwealth Business Forum (CBF) comes to the UK for the first time since 1997, Cyril Ramaphosa has succeeded Jacob Zuma to become the 5th President of South Africa.

Following Jacob Zuma’s resignation, Cyril Ramaphosa was elected on 15th February 2018, unopposed, as the South African President. The Commonwealth Enterprise and Investment Council (CWEIC) has welcomed Mr Ramaphosa’s election, not just as a success for South Africa but also for the Commonwealth. Mr Ramaphosa is a long-standing supporter of the Commonwealth and the CWEIC, and co-hosted the very first Commonwealth Business Forum in Edinburgh in 1997.

Chairman of CWEIC, Lord Marland has personally written to President Ramaphosa inviting him to attend and speak at the Commonwealth Business Forum, which takes place in the days preceding CHOGM 16-18th April. CWEIC is also expecting a strong delegation of South African business leaders to attend the Forum.

South Africa is the second largest economy in Africa, after Nigeria and is the only African member of the G20. South Africa’s leaders, from both Government and business, have a significant contribution to make to the Commonwealth prosperity agenda, specifically in the agriculture, mining, energy and service sectors. There are numerous opportunities which exist in these areas for business across the Commonwealth. In particular, private sector has a role to play in helping South Africa face its current challenges.

Commenting on Mr Ramaphosa’s election, CWEIC Chairman, Lord Marland of Odstock said: ‘I want to extend my congratulations to President Ramaphosa. His leadership will be invaluable in the coming months and we stand ready to assist the President in delivering his essential economic agenda for South Africa. As a long-standing friend of the Commonwealth, I was delighted to invite the President to give a keynote speech at the Commonwealth Business Forum. This would be a unique opportunity for South Africa to demonstrate its importance in the region, and across the whole of the Commonwealth’.

Lord Mayor Charles Bowman said: ‘The City of London extends its sincerest congratulations to President Ramaphosa on his election. As a long-standing supporter of the Commonwealth, we would be thrilled to host the President at the upcoming Commonwealth Business Forum in April and for him to deliver a keynote speech.

‘Over the years Lord Mayors of the City of London have led numerous business delegations to South Africa cementing the close economic and commercial partnerships between us. I am certain that these strong and sustainable ties between us will continue to grow well into the future.’

Dubai stockbrokers to be targeted by 'mystery shopper' programme

Dubai stockbrokers to be targeted by ‘mystery shopper’ programme

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Dubai stockbrokers to be targeted by ‘mystery shopper’ programme

DFM signs agreement with Dubai Economy to perform quarterly checks on service provision.

Stockbrokers in Dubai have welcomed a move announced by the Dubai Financial Market (DFM) to introduce a rating system which will rank them on their service levels. The DFM said on Tuesday that the new DFM Brokers Rating will “measure the strengths and weaknesses” of different communications platforms used by brokers, including websites, call centres and customer service centres.

The DFM said it has signed an agreement with Dubai Economy to help implement the initiative.

Dubai Economy will undertake a ‘mystery shopper programme’ targeting licensed brokers, the results of which will make up about 70 percent of a brokerage company’s ranking. The remaining 30 percent is based on four criteria: service efficiency, service innovation, multi-channel access and commitment to corporate governance, a DFM statement announcing the system said.

Malik Kanawati, a senior director at Al Ramz Capital, said that it had been informed of the move ahead of the DFM’s announcement. ‘There’s always a few meetings that take place where the ideas are bounced off the brokers and feedback is collected,” he added.

When asked if he felt the new rating system was necessary, he said: “It is, given the fact that you have 50 brokers in this market, ranging from brokers that have more or less the minimum capital required to stay in business, to companies like Al Ramz with a capital of 500 million (dirhams) and a full range of investment products.

“It makes sense for somebody to come in and help consumers to gauge where they can be serviced best,” he told Zawya in a telephone interview.

A spokesman for the Dubai Financial Market said that trading brokerages need to hold 3 million dirhams worth of paid-up capital and provide one million dirhams worth of collateral, either in the form of bank guarantees or cash. Brokerage firms involved in trading and clearing need 10 million dirhams of bank capital, and provide 50 million dirhams of collateral.

Tariq Bin Hendi, executive vice president and head of products & advisory at Emirates NBD Group, said that it also welcomed the initiative, which he said would “boost transparency and ensure that best practices and services are being offered to clients”.

DFM Group, which announced an 8 percent decline in annual profit to 232.9 million UAE dirhams ($63.4 million), as revenue declined by 4 percent to 421.6 million, said that Dubai Economy would provide it with reports on brokers on a quarterly basis.

Outstanding Insurance Solutions

Outstanding Insurance Solutions

Outstanding Insurance Solutions

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Oman Insurance Company (OIC) is one of the leading insurance solution providers in the Middle East headquartered in Dubai, UAE. Louise O’Donnell tells us more about the region, as she features as Most Trusted Executive Vice President (Head of Internal Audit) for Providing Outstanding Business Services in the United Arab Emirates.

Established in 1975, OIC is a public stock company, listed on the Dubai Financial Market stock exchange. With GWP at AED 3.56 billion in 2016, OIC is the leading insurer in the UAE. Louise explains what type of work the firm does, as well as discussing a little bit about her own role within the company.

‘Here at OIC, we possess strong operations across all Emirates in the UAE through an intensive distribution network of branches, brokers, bancassurance partners, agencies and call centres. Additionally, our geographic footprint also extends to Oman and Qatar, with a subsidiary in Turkey.

‘As the Head of Internal Audit, my role focuses extensively on providing assurance to the Executive Management teams and the Board Audit Committee on the overall effectiveness of internal risk management controls and compliance processes. Often, this involves a close examination and evaluation of policies and procedures across all corporate functions working towards business objectives. This helps us to guarantee adherence as per defined corporate governance standards and government regulations.’

Regarding her clients, Louise works mainly with internal stakeholders, including the Board Audit Committee, Executive Management team, Operating Management teams and the employees that work for OIC.

Furthermore, Louise and her team work with External Auditors and Regulators when required, and she tells us what she feels are the most rewarding aspects of her role.

‘One of the most rewarding aspects of my role, heading Internal Audit, is the opportunity to interact with various functions across the company and understand the business trends and challenges from very specific perspectives. This presents an insider’s view of the business routine of various departments, from the heart of underwriting, to the complexities of claims and the day-to-day demands at our operations and also our call centre desk.’

It is now recognized as an independent function within OIC with qualified auditors, with insurance backgrounds. This has been integral to the successes achieved by our team in the past few years, now recognized by internal customers as a team of reliable in-house auditors, practicing and adding immense value to the various business functions, in accordance with global standards. As a testament to this success, the department has recently completed a quality assessment, led by the UAE Internal Auditors Association and was given the rating of ‘Generally Conforms’. OIC is the first insurer in the UAE to receive this accreditation.

Working with a variety of people both internally and externally has led to Louise being recognised worldwide, and she describes how it feels to have been selected in the MEA 2017 Leading Decision Makers as the Most Trusted Executive Vice President (Head of Internal Audit) for Providing Outstanding Business Services – United Arab Emirates.

‘This is really fantastic and I am truly honoured to have been chosen as a trusted EVP, particularly the Head of Internal Audit. Every Head of Internal Audit aspires to be a trusted adviser to their business partners and audit committees. This recognition is also a strong validation of the team that I lead, whilst providing outstanding services to our organisation.’

Differentiating the business from similar firms, OIC is able to distinguish itself from other competitors and ensure clients know that they are the best option, thanks to its versatility and adaptability. 

“OIC has always been able to differentiate itself due to the wide-ranging insurance covers offered, our core expert and experienced insurance professionals, and refined operations and claims processes. Most importantly, we constantly review and assess our strengths and weaknesses to maintain strong market relevance and drive continuous improvements.’

In her concluding comments, Louise signs off by outlining the overall mission of OIC, and what clients and staff can look forward to in the future. Outperforming competitors, delivering new and innovative solutions and placing a firm emphasis on the customer are all integral aspects of OIC’s success.

‘Fundamentally, at OIC we look to constantly outperform, delivering new or enhanced solutions that are aligned to market developments and demands. However, we also look to move business boundaries from protection to prevention, helping our clients by not only absorbing their risk, but raising awareness on their industry specific risk and how to avert them.

‘More importantly, over the past few years we have shifted to a customer centric business approach, delivering products and services that empower our customers, whether it be online eCommerce platforms or mobile apps that make insurance more convenient and easy for our customers to access. We are constantly making sure that we offer products that are a superior proposition for our customer.

‘Ultimately, the Internal Audit team has also had to engage with the philosophy of providing value added audits and advice to management. These are delivered faster, year on year and the team assist management in constantly improving the vision to be recognised as a company which leads through service.’

Company: Oman Insurance Company P. S. C.

Contact: Louise O’Donnell

Contact Email: [email protected]

Address: Injaz Building 1, 2nd Floor, Dubai Outsource Zone, Dubai, UAE

Phone: 00971 4 233 7777

Website: www.tameen.ae

 

KIPCO Announces 8% Increase in Net Profit

KIPCO Announces 8% Increase in Net Profit

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KIPCO ‘ the Kuwait Projects Company ‘ has announced a net profit of KD 40 million (US$ 132.7 million) for the first nine months of 2016, an increase of 8 per cent on the KD 36.9 million (US$ 122.4 million) reported for the same period of 2015.

Earnings per share increased 11 per cent in the first nine months of the year, standing at 24.62 fils (US$ 8.17 cents) from 22.11 fils (US$ 7.3 cents) per share reported for the same period in 2015.

KIPCO’s net profit for the three months ended September 30, 2016, came to KD 12 million (US$ 39.8 million) from the KD 11.8 million (US$ 39.2 million), reported for the same period last year. 

The company’s total revenue for the first nine months of 2016 increased by 8 per cent to KD 487.3 million (US$ 1.6 billion) compared to KD 451.4 million (US$ 1.50 billion) reported for the first nine months of last year.

KIPCO’s consolidated assets increased in the first nine months of the year to KD 9.95 billion (US$ 33 billion) from KD 9.58 billion (US$ 31.8 billion) at year-end 2015. 

Mr Tariq AbdulSalam, KIPCO’s Chief Executive Officer ‘ Investment, said KIPCO’s results in the first nine months of the year demonstrate the ability of the Group’s core companies to cope with the global economic circumstances, as well as the challenges that the region is witnessing:

‘The results of the first nine months of the year are in line with our expectations for 2016. Despite the difficult economic conditions we are experiencing locally and regionally, the performance of our core companies will allow us to achieve the forecasted high single digit growth by the end of the year.’

KIPCO recently repaid its US$ 500 million bond, issued under its EMTN Program in 2009. The bond repayment will result in an annual interest saving of approximately KD 6 million (around US$ 20 million). The company will have no fixed term debt repayments to make until 2019.

DEWA signs OPSA contract with Siemens

DEWA signs OPSA contract with Siemens

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Dubai, United Arab Emirates – Dubai Electricity and Water Authority (DEWA) has signed a 12-year Operating Plant Service Agreement (OPSA) with German company Siemens, worth AED 1.7 billion. The contract includes providing maintenance, spare parts and gas turbine rehabilitation for the second phase of K-Station at Jebel Ali Power and Desalination Station, and the third phase of H-Station at the Al Aweer Power Station. As part of its efforts to implement best practices to achieve the highest levels of efficiency, reliability and service availability, and in support of its vision to become a sustainable innovative world-class utility, DEWA also extended the Long Term Maintenance Plan (LTMP), for seven more years, for the second phase of L-Station.

‘DEWA strives to introduce all the latest developments in technology and re-engineering processes in its operations. DEWA is consolidating its leading position, both nationally and globally, by providing electricity and water services to the highest international standards of reliability, efficiency, availability and safety,’ said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA. 

Al Tayer added that the contract contributes to efficiency and quality improvements, cost reduction, and the efficient operation of DEWA’s power plants. It also obliges Siemens will provide specialist personnel, and all the equipment and spare parts for the maintenance of these turbines and generators.

Investment Toward Airport Security High on Priority for Region's Airports

Investment Toward Airport Security High on Priority for Region’s Airports

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Dubai – Airports across the Middle East, one of the fastest growing aviation sectors in the world, are driving investment to the tune of millions of dollars toward airport technology with a view to enhancing security and ensuring a seamless passenger experience.

The region, led by the United Arab Emirates (UAE), is expected to record over 4.8 per cent annual growth in passenger numbers over the next 20 years compared to a global average of 3.7 per cent, according to International Air Transport Association (IATA), which increases the challenge of ensuring that the growing number of passengers are handled efficiently without compromising on security.

Mohammed Ahli, Director General, Dubai Civil Aviation Authority (DCAA), said: ‘Our two international airports are gearing up to serve up to 146 million passengers by 2025 and there will be a corresponding huge expansion in related fields in the aviation sector. This necessitates the need for ensuring safety and security for all stakeholders, passengers, airlines and the general public. We are fully prepared to face this challenge by adopting advanced technology and deploying trained personnel for the job. We understand that aviation security is not, and should not be, of a transit nature, but a constantly evolving requirement. It’s crucial to adopt innovative technology, improve security and streamline efficiencies to offer a seamless passenger travel experience.’ 

Increase in passenger numbers and the increased need for security reforms amid unrest in many parts of the world, have increased the need for security reforms and there is major focus on investment toward security. Globally, the airport security market size is set to exceed USD 12.8 billion by 2023, according to a new research report by Global Market Insights. According to the report, rising safety and passenger protection concerns, growing air traffic with the increasing air travelers owing to the time related factors and rising disposable income are expected to stimulate the global airport security market size over the forecast period. Enhancement of security technology that offers operators with better situational awareness, greater efficiency and increased security is anticipated to contribute to the airport security market size, the report says.

Another report by Visiongain assesses that the airport security market will reach $9,336m in 2016, driven by growth in the commercial air transport market and the need to process increasing passenger numbers without negatively impacting upon the quality of security. 

The UAE has been driving the growth in the Middle East and is uniquely placed to lead change in aviation security, according to experts.

Angela Gittens, Director General, Airport Councils International (ACI), said: ‘The Middle East has a unique opportunity, due to its location and rapid growth, to lead change and innovation in regards to security. Dubai International Airport for one, the next-generation travel hub, is implementing innovative practices such as automatic passenger identification and a seamless passenger journey.’

The 17th edition of the Airport Show, to be held in Dubai from May 15-17, will bring in world-leading companies to highlight the latest safety & security solutions and products. The Airport Show, with a participation from over 300 leading companies from around the world, will have a dedicated Security zone, which will highlight cutting edge technologies from around the world.

Daniyal Qureshi, Group Exhibitions Director, Reed Exhibitions Middle East, said: ‘Airports in the Middle East have been witnessing massive investments and are on the forefront when it comes to adopting the latest smart technologies. From using robotics to biometrics, the Middle East and UAE, in particular, are adopting technologies that are significantly impactful when it comes to ensuring security and enhancing the passenger experience. With the focus on security rising worldwide, these technologies are highly relevant. The Airport Show provides an opportunity to explore the latest technologies from around the world on one platform.’

The Airport Security Zone at Airport Show 2017 will offer a dedicated platform to launch a wide range of products in different categories such as biometrics, checkpoint and baggage screening, digital and network surveillance, bird control systems, self-service and baggage handling systems, systems for passport readers/ scanners, access and perimeter control, air cargo X-ray screening equipment, emergency alarm and warning systems, smart building automation, hardware and data security, fencing, surveillance and security risk management systems.

Among the leading participants who will showcase products in airport security include Rapiscan, L-3, Nuctech, Smiths Detection, CEM Systems, Rockwell Collins, Garette and many others.

IT Spending to Reach $155.8 Billion in 2017

IT Spending to Reach $155.8 Billion in 2017

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Middle East and North Africa (MENA) IT spending is projected to reach $155.8 billion in 2017 a 2.4 percent increase from 2016, according to the latest forecast by Gartner, Inc. 

Gartner analysts are discussing the key IT and business issues that are driving the evolution of digital business this week during Gartner Symposium/ITxpo here through Thursday. Analysts said the key vertical segments driving IT spending growth include the communications, media and services, banking and securities, manufacturing and utilities markets. 

The devices segment will represent nearly 17 percent of total IT spending in 2017 (see Table 1), This market is expected to grow 4 percent this year, mainly due to a strong increase in mobile phone expenditure. Other devices (which include PCs) are forecast for negative growth.

Data center systems will see an overall growth of 6 percent in 2017, versus flat performance in 2016, due to increase in demand for servers and unified communications. Software spending is forecast to increase 9 percent, with enterprise application software projected to grow 13 percent and infrastructure software spending to increase 6 percent.IT services will post 4 percent growth, with business IT services reaching nearly 5 percent growth this year. Consumer mobile services will represent close to 60 percent of the total expenditures in communication services. 

‘The MENA region is moving in the right digital direction, where demand for the latest and most emerging technologies like Blockchain will continue to reflect the profound changes the IT markets are experiencing. The growing and influential role of business leaders toward embracing technologies and processes such as cloud, business intelligence (BI), analytics, customer relationship management (CRM), digital business and marketing, are contributing to fuel digital transformation,’ said Peter Sondergaard, senior vice president and global head of Research at Gartner. 

‘A new type of infrastructure needs to be built that is not just going to reshape business, but also the way people live. CIOs are the builders of this infrastructure, which Gartner calls the ‘civilization infrastructure’,’ said Mr. Sondergaard. ‘Middle East user organizations must realize the next evolution of digitalization is here: the rise of the digital ecosystem ‘ where enterprises, competitors, customers, regulators and other stakeholders form an interdependent business network.’

CIOs will participate in the building of a new digital platform with intelligence at the center. That platform will enable ecosystems, connecting businesses and collapsing industries. Gartner analysts said it will change society itself, and the way people live.

The new digital platform consists of five domains: traditional IT systems, customer experience, The Internet of Things (IoT), an ecosystem foundation and the intelligence platform that ties all the domains together.

‘Each of these domains are interconnected and interdependent. All have a role, and all are required,’ said Mr.Sondergaard. ‘Your new digital platform will allow you to participate in the evolving world of business, government, and consumer ecosystems. Because ecosystems are the next evolution for digital. It’s how you compete at scale.’

Further insight into the five elements of the new digital platform include:

Traditional core IT systems. This is how CIOs run and scale operations. It’s building on what’s already been built. It’s taking high performing traditional IT systems (such as the data centers and networks) and modernizing them to be part of the digital platform.

For example, leading organizations are halfway through the transition to the cloud. It started with Sales and Marketing, and now half of sales-support capabilities are in the cloud. This migration will continue through the end of the decade into functions such as HR, procurement and financial management.

‘You now need to make cloud, mobile, social and data your core capabilities while investing in resilience, business continuity and disaster recover, insight and outside in a hybrid approach,’ Mr. Sondergaard said.

Customer experience. This is how CIOs connect and engage in new ways. The digital customer experience may be the only one that the customers have. This is how the business engages in the digital world. The pioneers are exploring how new experiences such as virtual and augmented reality will change the way customers engage.

In the world of chatbots and virtual personal assistants (VPAs), your mobile apps, and even your web presence, will be much less relevant. The new competitive differentiator is understanding the customer’s intent through advanced algorithms and artificial intelligence. Creating new experiences that solve problems customers didn’t realize they had.

The Internet of Things (IoT). This is how the organization senses and acts in the physical world. Adding devices to the IoT domain is the easy part. Processes, workflows, and data integration are much harder. In fact, two-third of organizations have had to rework their existing IT systems to accommodate IoT.

IoT also changes how CIOs should invest in analytics because decisions must move from days to minutes to instant. CIOs should plan to shift their investments in analytics to real-time. Real-time analytics will outpace traditional analytics by a factor of three by 2020 to become 30 percent of the market.

Intelligence. This is how the systems analyze, learn and decide independently. CIOs start with traditional data management, data science and data intelligence. Algorithms determine the action. The new type of intelligence, driven by machine learning is artificial intelligence.

‘We are building machines that learn from experience and produce outcomes their designers did not explicitly envision. Systems that can experience and adapt to the world via the data they collect,’ Mr. Sondergaard said. ‘Machine learning and artificial intelligence move at the speed of data, not at the speed of code releases. Information is the new code base.’

Ecosystem Foundation. This is how the enterprise interacts as an institution in the digital world. Ecosystems go beyond the capability to decide, CIOs need to build the capability to interact with customers, partners, adjacent industries, even your competitors. The ecosystems allow for the transformation from traditional business with linear value supply chains to networked digital ecosystem businesses.

Many industry models will transform with digital ecosystems. Moving from simple relationships run by intermediaries toward distributed partnerships possibly managed by a shared distributed ledger system like blockchain. Building a strong ecosystem will help you manage these dynamic interactions. Ecosystems are the future of digital.

Gartner analysts are examining key industry trends during Gartner Symposium/ITxpo 2017 in Dubai, 28 February ‘ 2 March. For further information about the event in Dubai, please visit https://www.gartner.com/events/emea/dubai-symposium. Members of the media can register for the event by contacting Sony Shetty at [email protected].

About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world’s most important gathering of CIOs and other senior IT executives. This event delivers independent and objective content with the authority of the world’s leading IT research and advisory organization, and provides access to the latest solutions from key technology providers. Gartner’s annual Symposium/ITxpo events are key components of attendees’ annual planning efforts. IT executives rely on these events to gain insight into how their organizations can use IT to overcome business challenges and improve operational efficiency.

LG Expands in the UAE with New Office

LG Expands in the UAE with New Office

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Strengthening its tactical position in the region, LG’s new office space is set to facilitate dialogue with key businesses and partners within the nation’s capital

31 January 2017

Abu Dhabi, UAE ‘ As part of its plans for regional expansion in 2017, LG Electronics (LG), a global leader and technology innovator in consumer electronics, has opened a new office facility in the UAE’s capital city this week.  The new LG office facility is optimally located in Bin Hamoodah Tower, Capital Centre in Abu Dhabi. Its opening aims to enhance both business-to-business and business-to-consumer operations for LG in the UAE. 

Attending LG Gulf’s new office inauguration and ribbon cutting ceremony were the President of LG MEA, Mr. Kevin Cha and the President of LG Gulf, Mr. Yong Geun Choi. Also attending the ceremony were key stakeholders including key business partners and retailers as well as members of the media. Expansion to Abu Dhabi aligns with LG’s ambitions to continue growing its operations and becoming even more accessible to its consumers and partners. While already maintaining a strong presence in Dubai, LG’s goal through this opening is to further strengthen its position in the fast-growing Middle East and Africa region.

‘At LG, a top priority is to continuously connect and engage with our customers and business partners by being available to them and by providing them with the best in innovative and premium technology solutions, and we have always been committed to seeking and leveraging opportunities which allow us to expand horizons and nurture a win-win relationship. Our new office in Abu Dhabi comes at an opportune time as we reinforce ties with key stakeholders and strongly position ourselves here in the capital of the UAE and continue to expand throughout the region,’ said Mr. Yong Geun Choi, President of LG Gulf. 

Long-term plans are to further solidify LG’s foothold in the region by increasing availability of and access to the brand’s premium products across LG’s various business units, including home entertainment and home appliances for consumers and through its business-to-business solutions. LG will continue to optimize its ‘premium way forward’ strategy with its high-end products and business solutions across its business units while constantly revolutionising the connections between the brand and its customers and partners in the UAE and across the MEA region. 

UAE Exchange awarded by DED

UAE Exchange awarded by DED

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Dubai – UAE Exchange, the leading global remittance, foreign exchange and payment solutions brand, has been conferred an award today by the Dubai Department of Economic Development (DED) for the use of Arabic language through its dedicated ‘Hayakum’ counters.

The award was presented by Mr. Mohammad Ali Rashed Lootah, Chief Executive Officer, Commercial Compliance & Consumer Protection Sector, DED, at the UAE Exchange Country Headquarters in Al Qusais, Dubai.

The Hayakum counters were launched in early 2015 to cater to Arab customers, and are manned by skilled Arabic-speaking service personnel. The initiative has seen UAE Exchange gain traction with Arab audiences, with surveys showing an increase in customer satisfaction. Along with other targeted initiatives, the Hayakum counters have contributed to a 8 per cent year-on-year increase in the remittances to Arab countries, and 60 per cent of the clients served by the counters comprise of UAE Nationals, Egyptians and Jordanians. 

‘We value UAE Exchange commitment to customer service, and its initiatives to better serve its Arabic-speaking clients. This is the sort of innovation that raises service standards across the board, and translates to business success. We felicitate UAE Exchange on its efforts to meet the needs of Arabic speakers in the UAE,’ said Mohamed Ali Lootah, Executive Director of Commercial Compliance and Consumer Protection, Dubai Department of Economic Development on the occasion.

‘We are very pleased to have our customer service efforts recognised by the DED. Our staff members are multi-lingual and have been trained to help customers in languages they are comfortable with. Our dedicated Hayakum counters acknowledge the importance of fluent Arabic when dealing with customers. UAE Exchange is committed to gaining market share among our Arabic speaking audiences, and initiatives like the Hayakum counters are part of our ongoing efforts to make the Arab demographic choose us as a financial partner of choice,’ said Abdel Kareem Alkayed, Country Head-UAE Exchange, UAE, while accepting the award. 

Last year, UAE Exchange was honoured with the coveted Emiratisation Award by the Minister of Economy, H.E Sultan bin Saeed Al Mansouri, in recognition of the brand’s leadership in recruiting UAE nationals for operational roles.

Technoform Backs Environmental Laws in the UAE

Technoform Backs Environmental Laws in the UAE

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Technoform Backs Environmental Laws in the UAE

Technoform, the world-leading German manufacturer of insulation for aluminum windows, doors, and facades, announced that it is updating its thermal insulation products, ensuring a higher quality in profiles of aluminum windows, doors and facades.

‘Technoform has offered numerous innovations that back environmental laws and sustainability that meet UAE Vision 2021. It also strives to increase the use of aluminum insulation profiles through cutting-edge technologies’, said Alex Dantziguian, General Manager of Technoform in the Middle East, Africa and India.

Alex Dantziguian noted that the UAE Vision 2021 is based on backing sustainability by providing power more efficiently, which reduces corporations’ annual financial losses caused by the lack of thermal insulation. 

Dantziguian adds that the corporations’ inability to control the changes between indoor and outdoor temperatures increases financial burdens on the businesses. This is why Technoform has worked for 45 years to update aluminum insulating technologies, and has managed to innovate products that go into the production of aluminum profiles, in order to ensure greener and more efficient products.

Dantziguian suggests that the need to protect houses, buildings, residential and commercial towers from noise and to thermally insulate them is gradually disappearing with the innovation of products that can be used in all aluminum systems to allow them to cope with natural changes and different climates, and to resist any environmental effect that might limit the efficiency of the most important component in today’s structures, namely aluminum windows, doors and facades. 

Dantziguian revealed that the German company, Technoform dominates the market responsible for the most efficient thermal insulation material used in modern aluminum systems, thanks to the company’s scientific improvement in the manufacturing of these products.

He went on to say that Technoform had recently achieved its goal which consisted in meeting 62% of the worldwide demand on thermal insulation parts used in aluminum systems through its 11 state-of-the-art factories that offer their services to the company’s 15 branches around the world.

Technoform has also concluded its participation in the Dubai Windows, Doors & Facades Event successfully. It gave visitors and experts a closer look at the products it provides and shed a light on its vast experience in this field as well as the projected progress in thermal insulating products due to the sustainability systems spearheaded by the UAE in the region.