OneClickDrive is the UAE’s biggest car rental marketplace with more than 1300 verified listings. You can find every type or brand of car for hire in Dubai through the OneClickDrive website and mobile apps. We caught up with one of the founders – Vinay Pagarani – to know more about their exciting journey and impressive growth rate.
OneClickDrive is a platform that connects users directly to the listed car rental companies for the booking process. While other websites and apps allow online bookings and may charge additional fees (upfront or hidden), OneClickDrive is completely free of charge for its users. They don’t pay any commission, booking, or admin fees.
Customers can compare offers for every type of car and book one directly with the service provider. There are cars to suit all styles and budgets, from a convertible Ferrari and an exotic Rolls Royce to an economy Nissan Sunny and even a Toyota Land Cruiser SUV. Vinay Pagarani, Founder and Growth Manager, tells us more about the innovative firm.
“Build, collect feedback, and improve is our philosophy,” he begins. “We take user feedback and complaints very seriously. We have resolved 99% of issues. With our ever-growing experience of working with the local car rental market, we make sure to list only reputed car rental companies. In fact, we have delisted untoward partners in the past.”
It was in 2015 that OneClickDrive came into existence and this was at a time when the car rental industry was predominantly offline in Dubai. Most car sales relied on walk-in customers and outbound telesales marketing and Vinay tells us it was an arduous task to get people online and to adopt inbound marketing strategies. Yet the companies that initially partnered with OneClickDrive are still with the firm several years later.
Cut to the pandemic when walk-in customers completely vanished from the industry and OneClickDrive really came into its own. “We saw it as an opportunity in disguise and scaled up our digital marketing activities,” says Vinay. “Users found our partners’ fleet on OneClickDrive and booked with them instantaneously. A lot more companies came onboard soon after.”
“Among other things, User Experience is a prime factor we take into account,” elaborates Vinay. “Our website and app are constantly overhauled to deliver a better experience to our users. Feedback is collected on a regular basis and worked upon.”
Staff strive to stay constantly ahead of the game when it comes to the latest digital trends and are always exploring new avenues that can give OneClickDrive an edge over its competitors. In fact, OneClickDrive was the first to begin training its clients and their staff on not just using the platform but also about customer service and, to date, the firm regularly delivers inbound sales and communication training to ensure complete customer satisfaction each and every time.
The team at OneClickDrive is entirely capable, focused, and diverse. The culture is progressive yet flexible. “Together with an open plan office layout, we follow a flat hierarchy. Projects are assigned across teams so each one is up-to-date on developments and offers their two cents along the way,” Vinay shares.
Due to its hard work, diligence and devotion to customer care OneClickDrive was recently recognised in the MEA business Awards 2021 and named Best Car Rental Application Platform – Dubai, and Vinay has big plans for the future.
“We are working on a CRM SAAS for the car rental industry,” he enthuses. “One that’s closely aligned with the local UAE market and moving forward, as per international markets. This will catapult OneClickDrive to new heights in the region. Our main objective is to standardize the industry, streamline their operations and improve customer service.” “OneClickDrive is poised to expand globally. We hope to enter the European market as the Covid regulations are put at ease. While we already work with a number of companies online, local presence would speed things up.” The future looks promising for OneClickDrive, Vinay, and his team.
For further information, please contact Vinay Pagarani or visit www.oneclickdrive.com
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