5 Best Specialty Coffee Supplier - Middle East What makes a perfect cup of coffee? Specialty Batch Coffee LLC has the answers. Since 2011, the company has been providing a range of coffeerelated services across the United Arab Emirates, including café consultancy, equipment supplies, and even producing a wide range of specialty-grade coffees. Backed by over 20 years of combined experience, Specialty Batch Coffee’s 2011 launch was almost a guaranteed success. Based in Dubai, the company was founded upon a desire and need to raise café and coffee standards in the UAE; consequently, laying down the foundations for ‘specialty coffee’ within the region. In their early years, the company focused on developing educational programs and began teaching home coffee enthusiasts, independent coffee shops, restaurants, hotels, as well as regional coffee roasting companies. It wasn’t until 2013 that Specialty Batch Coffee began roasting operations and equipment sales. Today, the company is widely regarded as a premium one-stop-shop for all things “coffee”. Having grown a sales network and service center for many international coffee equipment brands and providing ongoing supply and technical support for over 250 cafes and restaurants across the UAE the Company can confidentially claim to be one of the regions pioneers in the world of specialty coffee. Specialty Batch Coffee have an impressive list of over 16 seasonal single origin coffees that are roasted to order and available to retail and wholesale clients across the United Arab Emirates. With specialty coffee at the heart of the business, the company is devoted to providing all their patrons with what they refer to as, An Exceptional Coffee Experience. Benefitting from a strong reputation and a wealth of coffee knowledge, Specialty Batch Coffee is well equipped to deal with the A to Z of clients coffee needs. They wholeheartedly understand that every customer is unique, with their own propositions and ideas, and therefore they tailor their services accordingly. Be it aiding the improvement of an existing equipment setup or acting as supplier of a consistent coffee roast & support program; Specialty Batch Coffee takes a client-centric approach, taking the time to clearly understand the clients’ exact requirements and expectations. Interestingly, their approach has never been to ‘sell’ more than a client would need, rather to work within realistic budgets and ensure a more diligent aftersales service and support is implemented. Such an approach has sustained the Company throughout turbulent periods – including the Covid-19 pandemic. Of course, thiswould not have been possible without the diverse team of experts in the field. Despite the fact that they come from all corners of the globe, with different cultures, languages and religion, they all share the same goal and passion – to make coffee better. With communication as key, being effective and efficient is mandatory to ensure faster turnarounds and great customer service. Clearly there are high expectations for the team, which is why the Company undertakes a stringent recruitment process. For Specialty Batch Coffee, personality is the main priority when it comes to recruitment, closely followed by communication skills, and then core skills, passion and talent. This approach is driven by the owner, Ryan Godinho, who is a strong believer in developing the skills of someonewho is selfmotivated. As he states, ‘It’s easier to teach and train someone is a short timeframe when there is an inherent willingness and eagerness to learn. However, personality and character take a lifetime to develop.’ The Covid-19 pandemic changed the world and influenced numerous industries, including the market for coffee and cafes. The company’s research shows that 70% of avid coffee drinkers in the U.A.E have invested in a more ‘professional’ coffee setup at home within the last two years alone. In turn, this trend bolstered the Company’s home-brewer coffee sales by 300%. It also aided in the roll-out of semi-professional training programs and the expansion of the Company’s line of home barista equipment. In addition, the pandemic played an interesting role in the wider industry’s recovery, causing a wave of local money being invested in the cafe and restaurant business. Covid-19 brought about career-changing aspects for many people. This, coupled with lowered shop rentals and second-hand or lower equipment costs, created a rise in café openings and café investments. Despite the pandemic, Specialty Batch Coffee has seen continued success and growth, even moving into a brand new roasting facility which is more than double in size than its previous location and in a prestigious port-side location, while continuing to maintain a modest yet consistent % sales increase year on year since 2018. The Company strongly believes that 2022 will not slow down. Since moving into their new facility earlier in the year, they have substantially expanded their scope of operations. Their technical division at the new venue has a state-of-the-art service workshop and the service team have even cranked up their emergency response times to under 2 hours UAE-wide. They also see their weekly average production at over 1 metric ton of roasted specialty coffee, while also maintaining the highest levels of consistency and quality control that they have been known for since 2013. By the years’ second quarter, they will launch their new training facility; a new and revolutionary line of semi-professional equipment whilst they plan to also procure some rare and exceptional coffees from quality-producing farms to offer exclusively to their growing list of clients. Contact: Ryan Godinho Company: Specialty Batch Coffee LLC Web Address: https://specialtybatch.com/ Feb22396
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