South Africa Business Awards 2018

MEAMARKETS / 2018 South African Business Awards 11 Tour Operator of the Year 2018 Explore AFRICA Company: Malala-Tau Tours and Safaris Contact: Sipho Gift Phala Address: 1444H ZONE 9, MEADOWLANDS, Soweto, Johannesburg, Gauteng, 1852, South Africa Phone: 0027 11 038 1133 Website: sustainably and will be present in the long term. Therefore, extra care is taken to guarantee that the company is stable from a financial, human resources and customer service perspective. Furthermore, aiming to look after the wonderful environmental that South Africa brings, Sipho and his team strive to be conscious of the built natural environment in all activities that the company undertakes. Sipho told us a bit more about the exemplary Taxify Booking and Dispatch System which is helping the company to thrive. “Moving forward, the team at Malala-Tau Tours has a motivation to acquire the Taxify booking and dispatch system, and is currently attracting an assortment of business through its websites, from where clients can find all the information they need as well as providing the necessary information details that will help the company attract the best business. “Working with a variety of partners, clients can make bookings through other companies and the consultancy also holds a sterling reputation and has received referrals from local hotels and from SA tourism. Providing an efficient service, the reservation department full of three people can make the necessary bookings with external service providers, making arrangements with hotels, travel start, parks and Car Rental. “Important to the company’s success has been Sipho and the team’s desire to acquire the Taxify Booking and Dispatch System. There are many benefits to this system, and Taxify has a one-stop booking system to cater for all Malala-Tau Tours requirements, and in addition emails and telephone bookings can be captured directly on the Taxify dispatch system. All information regarding the client and external service providers need only be entered once. “The system maintains complete records and repeat customers details do not need to be re-captured; as the system recognises client telephone or email addresses and populates relevant fields and this is helpful towards staff as amending information is simple. The extent of detailed information stored in the Taxify system provides extremely powerful management tools to run the business. Plus, the system provides real-time information due to GPS and Cloud based technology built in. Malala- Tau Tours will be able to monitor the entire fleet, drivers and clients’ movements in real time and operational costs will be easy to monitor and minimise.” Ultimately, when working with Malala-Tau, clients will be assured of a professional service, as they are kept up to date with all relevant and important information, including being notified when drivers, chauffeurs or tour guides are on their way, as well as when they arrive at a client’s pick-up point. Having a robust booking and dispatch system, Malala-Tau Tours will be able to provide a professional, efficient and reliable service to clients.