GCC Enterprise Awards 2017

10 MEA MARKETS / APRIL 2017 , Tristar is a fully integrated Liquid Logistics Solutions provider catering to the needs of the petroleumand chemical industries, both in the region and globally. We caught up with Eugene Mayne, Group CEO, to find out more about the firmand the services it offers. Best Integrated Logistics Solutions Company – Middle East Established in 1998, Tristar is headquartered in the UAE and operating in more than 16 overseas locations. The firm’s core expertise lies in handling hydrocarbons, lubricants, chemicals, liquid gases with key activities that include ship owning and chartering, road transport, warehousing, fuel farms, turnkey fuel supply operations and into plane fuel services. Tristar’s clientele includes blue chip companies such as Shell, BP, Chevron, Total, Dow, ENOC, ARAMCO as well as international organizations such as the international Red Cross and World Food Program. Eugene outlines what sets the firm apart from its competitors and marks it out as the best possible option for its clients. “Here at Tristar, our value proposition is straightforward: we offer our clients pre-eminent customer service without compromising our commitment to operate our business to the highest standards of health and safety. We see ourselves as a safety company that happens to be in the logistics business. People service and value are at the forefront of all decision making. These ensure that all customers are assured of a service level second to none. “As part of this, we listen to and respond speedily to the needs of our customers. We are confident that if we continue to offer best in class services at competitive pricing there will be immense opportunity to leverage the brand equity that we have built over the years. Operational Excellence and our commitment to place safety at the forefront of all decision making will continue to be our unique selling proposition. We have a unique business model which enables us to compete both locally and internationally with tailor made solutions for a wide range of customers. Our focus on continuous improvement, implementation of international best practices and operational excellence is to improve the trust and confidence of our customers in our ability to meet and exceed their expectations. “Our business model has been to build around our customers. Most of our customers are international oil and gas companies which operate across the globe. We endeavour and continue to replicate their model by not placing any boundaries to our business interests. We aspire to be a truly global company in the longer term in line with our vision.” Since inception the firm’s focus has been on safety, and this remains Tristar’s core priority, as Eugene is eager to emphasise. “Safety in operations is top most priority and is the company’s success story. The safety culture starts at the very top and can be seen and experienced in the behavior and performance of each and every one of its 1,800 odd employees. Safety programs start with changing attitudes and habits by using a variety of tools and best practices including but not limited to defensive driving training, driver medicals, tool box meetings, hearts and minds SA170004 programs to change behaviors, and consequence management to ensure a consistent and zero incident performance in our operations. “Finding the right talent is always a challenging task. We operate in difficult and dangerous areas, some of which are conflict zones that means that there are challenging conditions to do business in. Thus, sourcing and placing the right talent with the specific set of skill needed to guarantee that our services are delivered with the same level of professionalism, safety and reliability, whether in the Middle

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