Accenture has today launched a new business, Accenture Customer Credit Solutions, which will help businesses and retailers across Sub-Saharan Africa provide faster, efficient and more flexible credit services to their customers.
Accenture Customer Credit Solutions will provide businesses with a credit administration service which allows them to reduce the cost of managing credit, adopt a more digital, automated, controlled and simplified approach to service provision and help make it easier for them to provide multiple banking options to their customers. The service will enable the end customer to do more self-service transactions. It will provide businesses with a better understanding of their customers through analytics and profiling, allowing them to provide a stronger product suite and services, while expanding their customer base and driving additional sales.
Edcon Holdings Limited, one of South Africa’s largest non-food retailers has become Accenture Customer Credit Solutions first client, after signing a 10 year outsourcing agreement with Accenture. The agreement will see Accenture help the retailer enhance customer service and ensure that its credit provision process is made simpler and quicker, while also expanding its customer base. Under the agreement, Accenture Customer Credit Services will provide Edcon with outsourced customer credit services, including new account acquisition, credit checking and account activation, collections management, services and sales, in support of Edcon’s growth strategy.
‘Through Accenture Customer Credit Services, we will help businesses and retailers across Sub-Saharan Africa become more digital with their credit services and provide customers with multiple banking options,’ said Adrian Bertschinger, managing director in Accenture’s Products practice and the company’s South African Retail Practice lead. ‘We are delighted to be working with Edcon to help improve and expand its credit services. This is a testament to the complementary skills and capabilities that Edcon and Accenture have, as well as a long track record of successful collaboration.’
‘Our strategic focus at Edcon is aimed at ensuring that we get to know and understand our customers better and working with Accenture Customer Credit Services will help provide a better, more efficient customer service and interaction,’ said Bernie Brookes, Edcon’s CEO. ‘Accenture brings global best practice and market-leading technology and analytical capabilities to further enhance the existing operation that Edcon has built in this market.’
Introducing an essential new addition to MEA Market’s roster of awards, the inaugural Middle East CEO of the Year Awards 2023!Visit our awards here
MEA Markets is proud to announce the return of the MEA Business Awards 2023, which stands as a testament to the remarkable achievements of businesses spanning the Middle East and Africa region! This prestigious awards programme returns for its seventh year and aims to recognize and laud outstanding performers across a spectrum of industries, encompassing finance, technology, energy, healthcare, and more. Through this platform, excellence, innovation, and exemplary leadership are brought to the forefront.Visit our awards here
MEA Markets is excited to announce that we are set to host the UAE Business Awards for an eighth consecutive year! The 2024 programme will look to recognise the top performing companies across the various key sectors that make up the UAE’s diverse and evolving industry market.Visit our awards here