UAE Business Awards 2023 38 Most Pioneering Healthcare Consultancy 2023 - Dubai With its thorough knowledge of the healthcare industry regulations and recommended practices and guidelines, The Compass Health Consultancy (CHC) applies healthcare safety prescription framework to identify gaps in healthcare practices and offer tailored solutions and programs to improve safety, quality, and team’s competency. CEO, Caroline Bilen, tells us more as it celebrates a win in the UAE Business Awards 2023. he Compass Health Consultancy is pioneering in consulting, training, and coaching of healthcare professionals and organisations across the Middle East and Africa (MEA) region. The consultancy understands the complex challenges that healthcare providers are facing daily across all care settings. Therefore, it delivers tailormade solutions and education programmes to maximise efficiency in healthcare settings, deliver measurable values, and advance healthcare standards, practices, and revenue outcome. Founder and Chief Executive Officer, Caroline Bilen, tells us more about the approach employed when onboarding new clients. “We first listen to our customers to gain a thorough understanding of their challenges, opportunities, and goals. We then, develop a customized strategies and solutions that addresses their specific needs. she explains. “We ensure that whatever we provide is properly aligned with their mission and vision.” We are committed to providing our clients with the highest level of service and support. We strive to build long-lasting relationships with our clients based on trust, transparency, and integrity. Our goal is to help our clients achieve sustainable growth and success. Caroline is recognized as a leader, consultant, and trainer in the healthcare and accreditation industry with a solid medical background and over 30 years of experience in hospital management, accreditation, home care, infection prevention and surgical care. She has a proven track record of successfully managing perioperative efficiency and turnover, education, physician relations, and patient safety, which showcases her leadership skills and dedication to improving patient outcomes. Caroline collaborated with healthcare authorities and senior management teams to create strategies, frameworks, and clinical guidelines that focused on improving patient safety and outcomes in the healthcare industry across Central East Europe, Middle East, and Africa. Additionally, she introduced innovative programs that aimed to enhance the safety and quality of patient care in these regions. Believing the UAE is set to become the global hub of medical tourism, Caroline is committed to building world-class medical facilities, with high technology, and to having highly skilled certified healthcare professionals. “The UAE is best known for its diversity, safety and highly developed infrastructure, and high-quality medical facilities, and rich lifestyle,” she elaborates. “Therefore, UAE is the ideal hub to any business in the Middle East.” CHC is dedicated to helping healthcare organisations and professionals to achieve their goals and objectives through strategic planning, innovative solutions, certifications programs and effective implementation. Our team is made up of experienced professionals who bring a wealth of knowledge and expertise to every project and training program we undertake. We pride ourselves on our ability to deliver practical and actionable solutions that produce tangible results for our clients. Focusing to maintain a positive workplace environment all the time whilst ensuring good and clear communication and collaboration between everyone is of utmost importance when it comes to the company culture at CHC, and Caroline tells us that the firm appreciates the team’s efforts, their leadership, and their loyalty. Most recently, as testament to this positive and encouraging approach towards its employees, CHC gained recognition in the UAE Business Awards and was crowned Most Pioneering Healthcare Consultancy 2023 – Dubai. Knowledge is power; therefore, we are offering accredited tailored education programs and certifications for healthcare professionals to ensure they have the necessary skills and knowledge to provide the best possible care for their patients and promote a career development. “To increase productivity, efficiency, and ensure every patient has a safe procedure, we partnered with AORN to exclusively provide accredited world-class training programmes for perioperative nurses in the MEA region,” Caroline enthuses. “So 2023 is the perfect year to grow our business as we are focusing on improving efficiency and safety in surgical care by delivering AORN courses exclusively in the MEA region to train, retain, and upscale perioperative nurses.” Contact: Caroline Bilen Company: The Compass Health Consultancy Web Address: www.thecompasshc.com T
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