MEA November 2017

26 MEA MARKETS / November 2017 , ServiceNow to Become a Native Mobile Enterprise Cloud Platform with Acquisition of SkyGiraffe Acquisitionwill embed native mobile apps across ServiceNow portfolio, enabling enterprise customers to easily give employees consumer-like mobile experiences for any app. Announcing an agreement to acquire mobile platform company SkyGiraffe, cloud-based workflow leader ServiceNow, plans to deliver a truly native mobile enterprise cloud platform. The acquisition will let ServiceNow customers easily deliver consumer-like mobile experiences for any application built on the Now Platform, unleashing greater productivity and convenience for employees who want to work mobile-first, anytime, anywhere. “Our work lives should be as mobile friendly as our consumer lives,” said CJ Desai, chief product officer at ServiceNow. “With our native mobile platform approach, ServiceNow intends to make getting work done anytime, anywhere through great mobile experiences as easy as hailing a taxi, ordering coffee or booking a dinner reservation.” ServiceNow expects SkyGiraffe technology to be embedded in the Now Platform in 2018, offering all packaged applications in a native mobile format, including its flagship IT Service Management (ITSM) product. SkyGiraffe extracts the complexity of enterprise applications with its intelligent “meta-data” architecture by converting business processes and manual workflows into an easy-to-use mobile experience. Because the mobile experience will be native, ServiceNow will also support offline applications. ServiceNow also expects that its customers and partners will be able to build mobile apps in days, not months, utilizing no/low-code tools and design templates. There will be no need to write cumbersome code or scripting. Native mobile app experiences are expected to include maps, live GPS, phone, contacts, email, rich media and notifications. “Making our technology native to the ServiceNow platform will deliver a truly mobile-first approach,” said Boaz Hecht, co-founder and chief executive officer, SkyGiraffe. “We’re thrilled to be joining ServiceNow and scaling our technology with one of the industry’s fastest growing enterprise software companies to create better mobile work experiences for millions of people worldwide.” The company expects to complete the acquisition in Q4 2017. Financial terms were not disclosed. This news follows ServiceNow’s acquisition of design studio Telepathy to enhance the company’s commitment to delivering outstanding design and consumer-like experiences in its products and on the Now Platform. “Together the investments of SkyGiraffe and Telepathy will help ServiceNow customers better deliver consumer-styled apps to the devices that they want when it matters most,” Desai said.