MEA Q1 2018

MEAMARKETS / Q1 2018 7 , OfficeMart Ltd has over the years grown to its current position as one of the largest retail outlets of Office supplies and services inNairobi. We sit downwith PriteshMPandit, the operations manager, and he describes what attributes make the company so successful. A One Stop Shop for all Office Essentials Established in 1999, Office Mart possesses six branches with 70+ staff, and has become a household name for Office Stationery, IT, Consumables, IT accessories, Office Automation and Office Furniture. Pritesh outlines the philosophy of the firm, and explains how putting the client first has led to the shop becoming one of the leading office supplies provider. “Here at Office Mart, we strongly believe that every client is our business partner and they are the reason we are in business. Hence, we strive to maintain high levels of customer care and service, as well as keeping a ready to listen approach across all departments. We conduct regular staff training, audits and customer feedback.” “Furthermore, we ensure that we think of the client’s needs and not ours. We understand what challenges they have and work with them as if we are on their side.” Proud of how the company has grown, Pritesh details what aspects differentiate the retail outlets from others. Being reliable and delivering the best service possible, the team at Office Mart go the extra mile for their customers. “What makes us unique is that we are a one-stop shop for all office needs. From stationery to IT to furniture, networking, automation etc. We distinguish and present ourselves as reliable, professional partners who give clients peace of mind and excellent after sales service, as well as being accredited by many global brands.” Internally, there is a very strong culture with a sense of ownership. Staff take responsibility for their actions and work hard to progress Office Mart. Pritesh comments on the tight-knit office environment that serves the company so well. “Ensuring we hire the right people, we always recruit and grow talent from within before looking out. When attracting new staff, all we look at, is the willingness to learn and grow in every field. The process of integration into the company culture is by very close mentoring and coaching of each new staff by their direct supervisor.” Overall, there are exciting times ahead for Office Mart. Expanding its networks across Kenya, there is a lot of potential for the company to grow, and the team at Office Mart will continue to dedicate their efforts towards fulfilling their potential. Company: Office Mart Ltd Contact: Pritesh M Pandit Address: Enterprise road. No. 23, Nairobi, Kenya Phone: +254 0707 346347 Website: MEA17018